At the DICE Users Group back in August of 2011, Clifford Dice gave a captivating remark in his opening statement in regards to the DICE product line, mentioning the the new "silos" of product development, relating around several different lines of software. Several of the DICE product lines doubled or tripled in size with expansions in complimenting products and services built within them, as well as some stand alone new systems.

One of the driving factors relating to an increase of DICE sales for 2011 was the telecommunications silo within the Matrix product line. These products became available for release in early 2010, creating a windfall for DICE as they pushed out a tremendous number of PBX switches, Voice Gateways and IVR systems in both 2010 & 2011 - allowing our clients to increase their efficiency by being on the latest technology advancements.

In particular, many advancements and improvements were made in the telecom switch areas, including Advanced Call Routing, PERS/Two-Way Processing, EMS Call Conferencing, VoIP Autodialing, Sur-Gard System III Channel Banking, IVR Scripting, Hot Redundant PBXs, Disaster Recovery PBXs, and Advanced Call Recording.