DICE Service Software provides time saving solutions to help your service, support, monitoring and accounting departments make effective use of their time and resources. DICE Service Software focuses on providing information for managing all aspects of your company's operations, from the point of sale to installation to ongoing maintenance of systems.

Preventative Maintenance

Allows users to schedule periodic service calls and service requests as they come due. Using dispatch codes to aid service personnel, a special setup system is provided to specify how many days before a preventive maintenance service request is due and generate a service ticket. Service history can be tracked by audited ticket number, account information, service personnel, dispatch reason, resolution information, and more.

Service Billing

The DICE Service Billing module automates the invoice creation and processing procedures for service related jobs.

Service Management

Service Management is a flexible system designed to help provide customers with the best service possible. Track service requests, from entry through dispatch, completion and billing. Parameters can be set to control processing on both a system-wide and individual operator basis. The Vehicle Maintenance portion of this program tracks days and mileage for oil changes, tire checks, tune-ups and general maintenance on service vehicles.

Service Scheduler

Service Scheduler breaks each day down into slots such as AM and PM, zip code, and panel type that can be assigned to technicians. Service department managers and supervisors can view assigned slots for all service personal or specific technicians.