Professional Services

DICE provides a fully supervised implementation process for your software purchase. This process begins with the assignment of a project manager, who becomes the point-of-contact for all of your implementation needs. He/She will work with you to develop an appropriate schedule for training and "go-live" and then lead you throughout the process to make sure that your questions are answered and promises are delivered on time to your satisfaction.

The following steps are done to make sure that your implementation goes in a smooth and orderly fashion:

• The following steps are done to make sure that your implementation goes in a smooth and orderly fashion:
• Initial Data Capture & Training for Subsequent Capture
• Data Mapping & Conversion at DICE
• Hardware Configuration and burn-in at DICE headquarters
• Review of Data Conversion Hardware Installation
• Initial software training at your location (includes configuration of CSMS)
• Final data capture and conversion CSMS "Go-Live" week
• Initial Accounting Data Capture and Conversion Accounting (AP, AR & GL) , Service, and Dealer Billing Training at your location
• Final Accounting Data Capture & Conversion
• Accounting "Go Live" week
• Post-Implementation training
  
  Basic Application Training
  In the Basic Application Training phase, users learn specifically how the DICE software functions.
  
  Go-Live Training & Support
  The primary focus of this training is having front line support on-site and actively troubleshooting through your transition.
  
  Post Implementation Training
  When most clients go live on DICE, they are using less than half of the software's functionality. This training helps your employees and your business increase system usage and become better adapted to the software.