Central Station as a Service (CSaaS)
Empowering YOUR people with DICE technology for smarter, more effective monitoring
UL listed software operating across our three UL/ULC-listed centers for your protection
As monitoring technology evolves, operating your own central station has become more complex, expensive, and resource-intensive. Our Central Station as a Service (CSaaS) solution gives security dealers, integrators, GSOCs, and organizations instant access to enterprise-grade monitoring—without the expense or hassle of building and maintaining your own facility.
The best part? We pair our most valuable assets to deliver powerful results. By bringing together your people and our cutting-edge technology, you can enhance your monitoring operations, improve efficiency, and provide exceptional service—all while saving money.
Features
Powerful Monitoring Technology You Can Trust
With DICE’s CSaaS platform, your team gets a fully integrated, enterprise-grade monitoring solution featuring redundancy, resiliency, AI-powered event, video, and audio automation, and support for the latest technologies. Operating from two UL/ULC-certified centers — the only ULC center in North America — with private fiber-optic and satellite connectivity, the platform ensures maximum reliability. Whether you have 5 operators or 200, you never need to worry about capacity. Trusted by leading security companies, DICE delivers uptime, scalability, and consistent performance.
Leveraging & Empowering YOUR Operators
With DICE’s CSaaS solution, you keep the heart of your operation — your people! You can leverage your own operators, following customized procedures that work for your company, all from the comfort of your own monitoring center — or from remote locations. Whether you run a large operation with hundreds of operators or a smaller team, DICE’s CSaaS platform supports operations of any size and location — including multiple sites, remote, or even offshore setups. Your team also has full access to our telecom platform with advanced audio controls, complete carrier services, and built-in PERS systems, ensuring seamless, professional service in any scenario.
Flexible Support When You Need It Most
Whether you need full-time, part-time, weekend, or evening support, we provide solutions when you need them most. Don’t stress about staffing weekends, night shifts, or holiday shifts that are hard to cover. Focus your skilled operators on critical times, such as peak hours, and rely on DICE’s trained and experienced monitoring specialists to manage alarms during quieter periods or difficult-to-cover shifts.
Plus, our monitoring team can assist your operators during busy periods or serve as a failover solution for emergencies. Whenever you need us, we’re there.
With DICE, you can focus on what really matters — growing your business! We take the burden off you by managing technology and infrastructure, ensuring uptime, handling staffing, and addressing cybersecurity, so you can dedicate your efforts to growth. As you shift your focus to expansion, we’re here to help you soar. Our data and transfer teams serve as a reliable resource, turning tedious tasks into smooth, efficient processes. We also handle acquisitions and large onboardings, removing the operational weight so you can concentrate on what matters most: growing your business.
Scaling Your Business Made Simple
Security dealers who use DICE’s CSaaS solutions have one thing in common — they achieve significant cost savings while delivering higher subscriber satisfaction and better customer outcomes. By combining your greatest asset — your team — with our cutting-edge technology and tools, you can drive growth and save money at the same time.
Grow & Save!
What Makes Us Different
We operate two UL/ULC-certified monitoring centers and are the only ULC-certified center in North America delivering this service.
Our telecom platform gives your operators full audio controls directly within the monitoring interface for faster, seamless response handling.
DICE owns its own telecom carrier, providing complete carrier services — including call reputation management and branded caller ID/logo display for your company.
We also own private fiber-optic routing throughout North America, with the ability to provide private connectivity to your center and ours, including satellite connectivity for maximum uptime.
Our platform offers AI-driven event, video, and audio automation, delivering one of the most integrated solutions available for event centers, GSOCs, and public communications centers.
Our PSAP Link product connects to more than 800 major PSAPs, providing direct data delivery for fast electronic dispatch to police, fire, and medical services.
Built-in PERS event and audio handling systems ensure streamlined management of personal emergency response signals.