Event Management - Alarm & Video
The only truly unified cloud-hosted alarm monitoring software solutions, interactive video monitoring software solutions, and event management software solutions that include video, audio, advanced video analytic technology
DICE Monitoring software systems are among the most integrated platforms in the alarm industry, serving some of the largest corporations in the world with advanced event monitoring and device activation capabilities. Our software, which includes numerous industry patents, is the only solution that supports event management, video events, and a fully integrated PBX—all within a single platform.
DICE is also the only system that allows a single operator, using one login, to access and operate an unlimited number of monitoring systems anywhere in the world—delivering unmatched scalability and redundancy. With more than 40 years in the industry, our system has continually evolved to become one of the most reliable solutions available, integrating with the widest range of alarm devices, IoT devices, video cameras, DVRs, and NVRs worldwide.
Below are just a few examples of how DICE systems are being used to help protect life and property around the world.
Security & Fire Alarm Monitoring
As one of the leaders in software for the security and alarm industry, we provide every receiver and integration necessary to allow you to grow and use the alarm or security devices of your choice. Our system also offers a wealth of apps for Apple and Android devices, as well as various web portals that give your clients access to account data, reports, and alerts. With more than 2,000 feature flags, our system can be fully customized to fit your needs. You have complete control over menus and screens, allowing you—and us—to tailor the system to work exactly the way you want, because no alarm center is the same.
IOT & Smart Home Monitoring
We began in IoT as the industry evolved, and from the very beginning our software was used by many of the largest MSOs and ISPs to deploy IoT monitoring solutions to their clients. Today, we provide leading MSOs with a broad range of services and software designed to help them grow the business of event management for their customer bases. Our APIs are used to integrate our monitoring platform with their GSOs and data analytics departments, enabling on-screen systems ranging from glass displays at subscriber locations to custom screens on TVs and other devices in homes and businesses. Our customization capabilities have allowed many organizations to evolve beyond the traditional MSO model.
Data Center & Network Event Monitoring
Our software for Data Center and Network monitoring is among the most robust available, enabling you not only to receive events from any device but also to use web hooks through our built-in workflow system to reset, power down, deactivate, or otherwise manage data center devices, switches, routers, and more. If you operate any of the following types of centers, our software can automate tasks based on your workflows while also providing monitoring events for human oversight, ensuring your operations meet SLA requirements within the data center.
Our software is deployed globally in a variety of centers to meet data center monitoring needs, including:
Network Operation Centers (NOC)
Security Operation Centers (SOC)
Information Security Operation Centers (ISOC)
Cyber Security Operation Centers (CSOC)
Security Defense Centers (SDC)
PERS & Audio Monitoring
Our software is the only system in the world with a built-in PBX that delivers the phone extension with each event. Patented processes make it easy to connect Personal Emergency Response Systems (PERS) audio to operators, enabling seamless, scalable operations. We also handle any inbound Caller ID or DNIS telecom event with the same audio connections. Uniquely, our system allows a PERS call to be conferenced to an outside line, connecting directly to family or first responders. Used by some of the largest providers of healthcare monitoring systems, our software is the most scalable and redundant solution worldwide.
Video & AI Event Monitoring
Our video event management systems allow you to integrate any AI video or AI audio systems to create and monitor events. We can also connect our event systems to capture events from alarms, fire, cyber, environmental devices, and more, providing synchronized video viewing of each event. This functionality is often used to link card access events with live video or to use video as a verification tool for Alarm Validation Scoring (AVS-01) during dispatch. With numerous patents in video event monitoring, our platform integrates with many of the world’s most popular AI systems, offering unmatched flexibility. Additionally, we provide one of the only cloud-hosted video monitoring platforms scalable to an unlimited number of cameras, DVRs, and NVRs.
Telematics & Connected Car Monitoring
Our system’s advanced workflows, combined with full GPS and mapping capabilities, support comprehensive telematics operations—from in-vehicle panic signals and crash data to location tracking, crumple zone and sensor data, and ECM code alerts delivered directly to your center. This type of monitoring can also leverage automated workflows to send commands back to telematics devices for control and operation. In addition, our system supports multiple map types, interactive diagrams, and attached documents that can accompany any event. When integrated with our video and audio capabilities, our platform becomes one of the most advanced telematics monitoring systems in the world.
Telemedicine & Healthcare Monitoring
Our system is used by some of the most advanced healthcare providers to monitor patient life events and support ongoing care. It tracks and documents cases required for healthcare delivery and Medicare billing for office visits, enabling providers to deliver better, more efficient services that meet patient needs. In addition to these capabilities, our platform includes built-in-phone audio, dictation, and call recording, along with advanced telemedicine workflows and full web hooks— making it one of the most comprehensive and advanced healthcare monitoring solutions available today.
Lone Worker Monitoring
Our system includes built-in workflows to monitor lone workers by expecting activity or activation events that help verify employees are safe and protected. Used by companies across a wide range of industries, the platform provides legal and compliance reporting to support human resources requirements for employee safety programs. It also offers mass notification capabilities to alert the workforce during events such as shelter-in-place situations, hazardous material incidents, or active shooter scenarios, and supports two-way texting to create events, enabling risk management teams or corporate security departments to communicate with, advise, and protect employees in real time.
Environmental Monitoring
Our system is used by some of the largest HVAC companies to monitor building environments, detecting issues such as loss of airflow and other environmental conditions. In addition, we support a wide range of diverse applications, including air quality, water quality, noise, waste, and atmospheric monitoring. Our highly flexible platform allows virtually any data-collecting sensor to be integrated to generate alerts or trigger automated actions through customizable workflows. For example, during a water quality event, the system can automatically send a control command to shut off a valve, helping prevent contamination and protect public safety. Use cases range from environmental hazard detection to public warnings for rip currents and traffic congestion, making our solution one of the most widely used and customizable environmental monitoring platforms available.
Manufacturing & Industrial Control Monitoring
Originating in Michigan, our system is used by some of the largest automotive manufacturers to monitor and control sensor events across production lines. Any manufacturing sensor capable of outputting data can generate an event, triggering a monitored alert to control room personnel or activating automated workflows to resolve or stop an issue. The system also supports AI-based event analysis to assess conditions and initiate appropriate actions. As manufacturing environments become increasingly complex and demand faster response times, this capability has become one of the fastest-growing areas of our software worldwide.
Energy Monitoring
In the area of energy management, our system has been used by power companies and corporations to monitor power and sensor data, creating events that can be acted upon by personnel or automated workflows. Our workflows can control systems, turn on motors sequentially to avoid peak demand, and optimize energy usage across commercial facilities. Many companies use our system to monitor sensors and manage power devices, leveling consumption based on time of day or startup requirements. Our platform can integrate via API or RS232 with soft starters and Reduced Voltage Soft Starters (RVSS) to prevent spikes, and workflows allow staged startups as needed. We have even provided custom solutions enabling “Dark Factory” or “Lights-Out Factory” operations, using sensor-driven workflows to fully automate manufacturing processes.
911 CAD Software
Our system has been used by 911 centers, corporate security departments, and campus security teams as a full 911 CAD solution. With built-in call receiving capabilities, our platform supports customized Security Operating Procedures (SOPs) that reduce workflow load on operators and ensure emergency protocols are followed. This design helps mitigate liability for the center and operators while focusing on efficient, accurate response. Our workflows enable Emergency Call Centers (ECCs) to manage calls, address cyber threats, maintain operational continuity, assess threats, gather critical information, dispatch appropriate resources, and guide callers effectively. Uniquely, our system integrates calling and radio controls in a single interface, allowing dispatchers to use the same headset and microphone for both phones and radios, eliminating the need to operate multiple systems.