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Partner Support

Your partner in growth: expert guidance, cutting-edge technology, and support when you need it most

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Dedicated Teams Focused on Your Success

At DICE, our mission is to help your business thrive. Our specialized teams of industry and technology experts provide hands-on guidance, ensuring you have the resources to navigate the ever-changing security and life safety landscape with confidence.

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We bring together diverse expertise in both technology and business to deliver
innovative solutions tailored to your needs. Our engineers, analysts, and executives work on specialized projects to help you achieve your goals efficiently and effectively.

Strategic Consulting

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Switching monitoring centers or managing multiple accounts can be complex. Our Onboarding Team takes the heavy lifting off your plate, handling compliance, technical setup, and account transfers so you can focus on your business. We ensure smooth integration with our systems while aligning with your operational practices.

Account Migration

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Your Account Management team is your main point of contact for business operations, onboarding, and partner education. Working closely with our account executives, this team designs custom solutions to help you get your customers and accounts online quickly while ensuring an exceptional user experience.

Account Management

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Our Partner Support Team provides real-time assistance for your day-to-day operations. From improving customer onboarding to troubleshooting technical issues, we’re here to help you implement the latest products and services. Services include:

  • Comprehensive Technical Support – From basic troubleshooting to advanced signaling issues, we’re here to help every step of the way.

  • Personalized Assistance – One-on-one guidance to answer questions and provide solutions tailored to your needs.

  • Daily Operational Support – A dedicated contact for your technicians and office staff to streamline workflows and processes.

  • Signal & System Troubleshooting – Help with signal processing, checking receivers, and resolving technical issues.

Partner Support Team

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DICE’s technology backbone is powered by a team of over 100 skilled technical professionals, including experts in Automation Systems, AI Engineering, Telecom Engineering, and Network Engineering. Supported by software engineers, QA specialists, DevOps, and product managers, we work together to keep DICE at the forefront of technology and operational excellence. This allows us to provide reliable, innovative solutions while you focus on running and growing your business.

Technology Services

From personalized support to advanced technology, our teams work together to provide the resources, guidance, and tools you need to succeed. At DICE, your growth is our priority.

Why Partner with DICE

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