Integrated Communication Systems
Providing PBXs, Edge & SBC Gateways, Channel Banks, and Telecom Services
Communication Products
iPBX
DICE PBX software licenses provide a leading PBX system for alarm centers, 911 centers, security operations, and general call centers. The system can be installed on on-site hardware, deployed in a virtual environment as a containerized solution, or offered as a hosted service in our data centers. It supports redundancy across one or multiple installations and includes advanced features typically found only in large-scale PBX systems. The switch can be configured as a full SIP solution with unlimited channels in a clustered setup, or it can support legacy PRIs and T1s through internal hardware or SIP connectivity to our SBC gateways.
DICE has become a leader in providing PBX systems and telecommunications solutions to the alarm and security call center industry. Thousands of DICE switches are licensed to alarm companies, dealer monitoring centers, and security departments for retailers and Fortune 500 companies. These organizations demand redundant PBX systems and reliable communication paths, and for over 40 years, DICE has delivered one of the industry’s only truly redundant and scalable solutions.
DICE also offers extensive APIs for advanced functionality such as autodialing, call recording, and call routing. With hundreds of APIs available, DICE has enabled leading call centers and alarm monitoring companies to build their own software solutions around these specialized communication technologies.
Edge Cloud
DICE offers one of the only multi-tenant cloud PBX and communication systems in the world. Designed for alarm companies, dealers, and security integrators, it enables them to resell phone service to homeowners and small businesses. Thousands of DICE licenses are in use worldwide, allowing security companies to offer a “triple play” of services: alarm, internet, and phone. The platform lets companies build multiple PBXs or issue phones directly to homeowners, while providing small businesses with powerful PBX functionality comparable to other hosted services. Offered at a cost well below many low-priced hosted PBX providers, DICE’s system helps the security industry increase recurring monthly revenue by over 30% on typical installations.
Another use of the Edge Cloud service is for retailers and large companies with multiple branches, allowing them to deploy telecom services across many sites while managing all communications and phone programmability from a single IT-centric location. The system is designed for IT and networking departments to deploy and manage the service quickly and easily.
SBC Gateways
DICE has built some of the most redundant SBCs in the world for the alarm industry and other call center businesses. These switches can span multiple ISPs, allowing full simultaneous use of all connections or providing failover capacity. With hundreds of SBCs installed, on-premises PBXs of any manufacturer can have redundant communication paths across different telecom carriers or ISPs, giving large call centers scalable redundancy out of the box. The solution can be deployed on redundant hardware or in virtual containers at the customer site, and it supports redundant paths to multiple PBXs while offering advanced call routing, IVRs, and least-cost routing to standardize communication across all company PBXs.
These SBCs were also designed from the ground up to provide API connectivity between your PBX and cloud-hosted telecom services. This allows your PBX to access advanced AI platforms and other cloud solutions without requiring native support. In today’s environment, where large call centers or companies may want different AI or call solution providers handling different tasks for different departments, this SBC provides a ready and reliable connection, bridging legacy systems to the most advanced communications technologies available.
Channel Banks
DICE has built the only channel bank offered in the physical security and alarm industry for use with telecom receivers. This 2U rack-mount unit supports 48 ports/channels, making it one of the largest-capacity channel banks ever provided in the industry. The system supports FSK, FXS, PRI, T1, and T3 connections, and it can be fed by any of these or high-capacity SIP while outputting analog signals for typical alarm industry installations. It is designed to support every receiver used globally over the past 50 years and includes specialized protocols for DSC Sur-Guard, Bosch, DMP, Honeywell (Resideo), and many others.
This channel bank is also one of the only systems developed to support scalable redundancy, allowing cross-connections from multiple channel banks to a single device, such as a receiver. It supports multiple network connections and ISP configurations for seamless, redundant communication paths, providing a level of scalability not found in other channel banks. Additionally, it is the only channel bank to offer Mean Opinion Score (MOS) scoring for inbound calls, tracking latency, jitter, packet loss, and packet delays to identify the carrier, connection, or receiver card impacting quality. The system also provides heat mapping of calls and full call recording for all routed communications.
Web Based Receiver Printer Collection
Our web-based receiver printer collection system captures alarm industry receiver data and populates it into web-accessible tables for easy access by anyone with a login. It is the only system of its kind to collect the mandated UL-listed signal data and features scrolling monitoring for dealers and system users. This allows alarm central stations to have a clear view of signals, customers, signal types, and formats. Additionally, the system stores raw captured history for any retention period you choose, ensuring full control over signal data.
Built on DICE’s multi–million-subscriber data centers, this system was developed to manage the collection and retention of millions of subscriber accounts within its UL and ULC data alarm signal centers. The technology is now available to anyone wishing to capture and store receiver signal traffic, with the option to export history as CSV files or view it directly through the web-based interface.
Call Recording
DICE has developed one of the most advanced call recording solutions available for any telecommunications or PBX system. The platform includes APIs that link recordings to alarm signal histories or call center incidents, allowing managers of large call centers to access recordings directly within their systems. It has also been used to connect 911 and other security call events to CAD records and other security-related systems. Unique in the industry, the system can record camera voice connections and provides full MP3 data for storage. From Personal Emergency Response Systems (PERS) communications to voice on cameras and traditional call recording of dispatches and responder connections, DICE has led the alarm industry with its innovative voice communication solutions.
Call Routing
DICE is the only system in the security industry that converts inbound calls directly into alarm incidents. This allows multiple alarms to stack within the automation system alongside the call, simplifying the handling of Personal Emergency Response Systems (PERS) and other technologies. This capability is why DICE is the leading software for some of the largest PERS and telemedicine call centers in the world. Call routing also enables event creation for 911 centers, call centers, and telematics operations, consolidating information and emergency workflows rather than handling calls blindly.
DICE is also the only system that provides a grid view showing which operators or call center personnel are managing specific calls, allowing for rapid adjustments on the center floor to address spikes in activity. Routing changes can include leveraging AI for emergency calls or adding caller groups to scale operations quickly. This makes DICE one of the most advanced and scalable systems available for alarm and call centers.