Industries Served

Although our roots are in security technology, our flexible all-in-one software and telecom solutions are designed to work for a wide range of industries. With advanced cross-platform dependability that allows you to work anywhere and options to customize functions and layouts to best meet your needs or goals, the possibilities are limitless.

Woman in a headset working at multiple computer monitors displaying data and charts in an office setting.

Handle unlimited alarms
or unique events with
speed and accuracy using
our industry-leading monitoring, video
monitoring solutions,
and cloud alarm hosting solutions.

Alarm & Event Monitoring

A security guard wearing sunglasses, a cap labeled 'SECURITY', and a dark uniform, holding a walkie-talkie to his mouth.

    • Complete mapping and guard dispatching systems for event management and tracking

    • In-field remote tools for body or vehicle use to track guards and provide access to important data

    • CCTV and video analytics capacities that provide smart viewing on site

    • CCTV and video recording solutions that provide public safety flexibility to manage liability

Patrol and monitor activity at multiple locations or properties with virtual monitoring, cloud video recording, and video verification technology.

Virtual Guard Services

A man in a blue polo shirt and matching cap talking on a mobile phone while holding a tablet in front of a white vehicle.

Assign tickets, create schedules, identify the best routes, and interact with dispatchers and other drivers with mobile field service management software.  

Field Service

    • Manage customer appointments, create service tickets, and manage orders and inventory

    • Optimize complex scheduling and routing with interactive calendar and mapping tools

    • Track worker activity with driver logs, time tracking, and job status updates

    • In-field remote tools for body or vehicle used to assist technicians and provide access to important data

A woman working at a call center with a headset, smiling, in an office setting with multiple computer workstations.

Call Centers

    • Event management systems that operate as computer-aided dispatch (CAD) systems

    • Industry-exclusive integrated PBX that is built into an event management system for use in public safety

    • Remote dispatching tools used in first responder vehicles to receive critical information

    • CCTV and video recording solutions that provide public safety flexibility to manage liability

Make managing calls easier with Matrix Monitoring and Event Management’s call routing, sales, quoting, and agent management tools.

Four business professionals standing on the steps of a historic government building, engaging in conversation.

Meet unique government requirements and agency policies with our UL listed
and geo-redundant
software and data centers.

Government & Municipalities

A smiling female nurse in a hospital hallway, wearing blue scrubs and ID badge.

    • Industry-exclusive system that provides unlimited medical sensors and equipment to interface with event management systems for tracking and liability protection

    • Complete telecom, voice control, and recording systems that provide liability protection

Become a Matrix Triage call center with HIPAA compliant patient engagement solutions and personal emergency response system integrations.

Healthcare

A young man wearing a gray shirt and black apron shopping in a grocery store aisle with shelves stocked with various products.

Combine video surveillance, monitoring/event management, and operations software to optimize loss prevention and improve shopper safety.

Retail & Loss Prevention

Four students hanging out in a school hallway, two talking and two sitting by a window using laptops.

Keep students, staff, and visitors safe with cloud-powered comprehensive surveillance and mass notification software
solutions.

Universities & Schools

    • Student tracking systems that work within our industry-leading event management systems

    • CCTV and video analytics capacities allow for smart viewing on-site

    • CCTV and video recording solutions that provide public safety flexibility to manage liability

    • Custom solutions and integrations that provide 360° displays of events

    • Complete mapping and guard dispatching systems for event management and tracking

    • In-field remote tools for body or vehicle use to track guards and provide access to important data

Two men wearing white safety helmets review plans and a tablet outdoors with wind turbines in the background.

Monitor energy systems, oil and gas facilities, cellphone towers, and other high-profile infrastructure with integrated cloud video recording and hazardous material detectors.

Energy & Utilities