MATRIX INTERACTIVE ADD ON SOLUTIONS

MATRIX INTERACTIVE is the only truly unified Video, Alarm, and Event Management Open Platform Cloud-Based SAAS Monitoring Software Solution. MATRIX INTERACTIVE provides a user-friendly interface, easy setup, and customized features coupled with the ability to work from any device without downloading software.

Additionally, the open platform delivers seamless and reliable Add On solutions for central monitoring stations, command centers, security operation centers, call centers, and dispatch centers.

A woman in a white jacket with a blue star patch on the sleeve, sitting at a desk with three computer monitors, speaking on the phone, in an office setting.

Handle alarms and unique events, view surveillance footage as it happens, and simplify call center workflow. 

MATRIX Alarms

    • View account information, notes, and more at a glance with built-in data entry tools.

    • Work anywhere with browser-based cloud software accessible on any device with no downloads.

    • Add video with Matrix Video or take advantage of the power of Matrix Interactive.

    • Customize layouts, scripts, and workflows to meet the needs of any central station or industry.

    • Optimize customer communication and operator availability with robust iPBX and IVR integration.

    • Maintain accountability and customer service standards with phone call and operator action recordings.

A stethoscope resting on a closed laptop.

Interact with patients using custom workflows, escalate calls to specialists, record calls for billing accuracy, and more. 

MATRIX Triage

    • Comply with all Health Insurance Portability and Accountability Act (HIPAA) software guidelines.

    • Reduce expenses, streamline services, and reach more patients with flexible call center solutions.

    • Take Matrix Triage anywhere you need to go on any device without downloading software.

    • Customize workflows and screen layouts with editable scripts and escalation information.

    • Integrate with your existing health information system to simplify call handling on one unified system.

    • Document calls and recordings for billing, insurance, customer inquiries, and service accuracy.

People working in a control room with multiple monitors displaying surveillance footage.

Integrate security apps or devices and control them using one interface with our Physical Security Information Management platform. 

MATRIX PSIM

    • Integrate all security systems for a building or multi-site area into an integrated platform.

    • Guide operators with pre-defined workflows, processes, and step-by-step instructions. 

    • Implement a smart city video platform with artificial intelligence, machine learning, and analytics.

    • Send security personnel, end-users, and law enforcement live view video of any situation.

    • Access GPS mapping for immediate situation awareness, mass notifications, and more.

    • Embed iPBX with cloud audio archiving to access and send recordings for reference.

An elderly person in a light blue shirt holding a medical alert button in their hand.

Provide seniors, lone workers, and more with remote communications tools for location viewing, two-way voice, and more.

MATRIX Pers Alert

    • Comply with all Health Insurance Portability and Accountability Act (HIPAA) software guidelines.

    • Work with almost any PERS unit and safeguard lone workers, teenagers, seniors, and more. 

    • Implement two-way voice communication to stay in constant contact with the user.

    • Monitor location-based GPS devices to deploy immediate assistance from any location.

    • Connect operators to family or medical personnel without placing the user on hold.

    • Handle any situation with precision and confidence using predefined scripts and patient information.

Emergency response scene with an ambulance, sheriff's vehicle, fire truck, and police car on a road with a sheriff officer walking.

Power PSAPs of all sizes with configurable solutions that provide critical information for public safety. 

MATRIX 911

    • Deploy incident management software for 911 and municipalities with mass notification and remote activation of devices.

    • Create predefined scripts to ensure dispatchers can handle every situation with confidence and precision.

    • Implement a smart city video platform with artificial intelligence, machine learning, analytics, and much more.

    • Send dispatcher and law enforcement personnel to live video access to accurately monitor events as they happen.

    • Embed iPBX with cloud audio archiving to access or send recordings for reference.

    • Utilize GPS mapping capabilities for immediate situational awareness and public safety.

A woman wearing a headset working at a customer support center with three colleagues in the background.

Combine our embedded iPBX solution with your call center software to view caller information with interactive screen pops.

MATRIX Call Center

    • Access popup windows that provide need to know information on who is calling.

    • Guide operators with pre-defined workflows and processes with step-by-step instructions. 

    • Record all customer interaction notes via text or verbally with easy-to-use tools.

    • Embed iPBX with cloud audio archiving to access or send recordings for reference.

    • Employ grid management and automatic call distribution to manage high call volumes.

    • Define skills-based routing to send calls to specific agents, departments, or teams.

REQUEST A DEMO